Shipping policy

Shipping Policy

Processing Time Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing times may vary depending on product availability and the manufacturer or fulfillment warehouse. Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates & Delivery VITALITH provides free standard shipping on orders delivered within the contiguous United States unless otherwise stated on the product page. Due to the size and weight of many of our products, saunas, cold plunges, chillers, and other large items may ship by freight carrier. Freight deliveries are typically curbside unless otherwise specified.

Delivery Timeline Estimated delivery is typically 7–14 business days after shipment, depending on your location, product availability, and freight carrier. Delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, or other circumstances outside our control may affect delivery times.

Order Tracking & Delivery Scheduling Once your order ships, you will receive tracking information by email when available. For freight deliveries, the freight carrier will contact you approximately 24–48 hours prior to delivery to schedule a delivery day and time. Delivery is typically scheduled within an approximately four-hour window, and someone must be available to receive the shipment. Please ensure the phone number and contact information provided with your order are accurate so the carrier can reach you.

Freight Delivery Access Freight deliveries are made by large commercial trucks and are typically delivered curbside or to the end of the driveway. Customers are responsible for ensuring that the delivery location is reasonably accessible to the freight carrier. Narrow roads, gated communities, steep or long driveways, low-hanging trees, limited turnaround areas, stairs, apartment or condominium restrictions, and other access limitations may affect delivery. The freight carrier will determine the safest accessible delivery point.

Missed or Unsuccessful Delivery Customers are responsible for being available at the scheduled freight delivery time and for providing accurate delivery and contact information. If a delivery cannot be completed because no one is available to receive the shipment, the delivery location is inaccessible, or incorrect information was provided, the freight carrier may require the delivery to be rescheduled. Any additional redelivery, storage, address-change, or other carrier charges resulting from these circumstances may be the responsibility of the customer.

Delivery Inspection Please inspect the shipment carefully before signing the delivery receipt. If there is major visible damage to the packaging or product, such as a large hole or significant damage, refuse the shipment and contact VITALITH immediately. For minor damage such as scratches, dents, scuffs, or damaged packaging, clearly note the damage on the carrier's delivery receipt before signing and take photographs whenever possible.

After accepting the shipment, inspect the product promptly. If you discover concealed damage after unpacking, contact VITALITH as soon as possible at info@vitalithllc.com and provide your order number along with photographs of the damage. Please retain the product packaging and shipping materials while the damage claim is being reviewed.

Shipping Restrictions We currently ship within the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations at this time. Some products may have additional manufacturer or carrier shipping restrictions. If we are unable to ship an item to your delivery address, we will contact you before the order is fulfilled.

Cancellations, Returns & Additional Freight Charges Cancellations, returns, refused undamaged shipments, redelivery charges, storage charges, and other applicable freight charges are subject to VITALITH’s Cancellation and Return Policy.

Questions? Contact us at info@vitalithllc.com or call us at (407) 283-7540.